Refund policy

30-day money-back guarantee
Every VUSINA order is covered by our 30-day money-back guarantee. If you are not happy with your purchase for any reason, you have 30 days from the day you receive it to request a return. Opened and used products are accepted.

How to start a return
Email us at {EMAIL} with your order number and a short note on why you are returning. We will reply within 1–2 business days with return instructions and the return address: {RETURN ADDRESS}. Items sent back without first requesting a return cannot be accepted.

Return shipping
{RETURN SHIPPING TERMS — e.g. "Return postage is paid by the customer unless the item arrived damaged, defective or incorrect."} We recommend using a tracked service, as we cannot refund returns that do not reach us.

Damages and issues
Please inspect your order on arrival. If the item arrived damaged or defective, or you received the wrong item, contact us at {EMAIL} within 7 days of delivery with a photo and we will replace it or refund you in full.

Exchanges
The fastest way to get a different shade is to return the item you have and, once the return is accepted, place a new order.

Refunds
We will let you know once we have received your return. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post the refund. If more than 15 business days have passed since your refund was approved, contact us at {EMAIL}.

Buy 1, Get 1 Free orders
Both bottles in a Buy 1, Get 1 Free order are covered by the 30-day guarantee. Refunds are for the amount you actually paid.

Subscriptions
Every subscription delivery is covered by the same 30-day guarantee. Canceling a subscription stops future charges but does not refund deliveries you already received; those are covered by the guarantee above. To skip, change or cancel, see our Cancellation policy.

Package protection
Package protection is an optional add-on you can turn on in your bag before checkout. If you added it and your parcel is lost, stolen or damaged in transit, email {EMAIL} with your order number within {CLAIM WINDOW — e.g. 30 days of the estimated delivery date}, plus a photo if the parcel arrived damaged. Once we confirm the claim, we reship your order or refund it in full, including shipping.

Where this applies
This policy applies to orders shipped to the United States and the United Kingdom. Nothing in this policy limits your statutory rights.